Stately

We understand that sometimes the items you receive may not be suitable for the current weather in your area. We are happy to assist you with an exchange for more weather-appropriate clothing. Please visit our Exchange Request page and submit your request within 14 days of receiving your order. Select the items you wish to exchange and provide a reason for each.Once your exchange request is received, you will ship the items back and your replacements will be included in your next package. If you want your replacement items sooner feel free to select expedited shipping for an additional $14.99 fee.&#xA0;For additional information on our exchange process, please refer to the Exchanges section on our FAQ Page. If you need any further help, our customer service team is always here to assist.

We understand that sometimes the items you receive may not be suitable for the current weather in your area. We are happy to assist you with an exchange for more weather-appropriate clothing. Please visit our Exchange Request page and submit your req

How do I exchange items not suitable for current weather?

I Just Became A Member, How Do I Manage My Stately Account?

Can I Make Changes To My Subscription At Any Time?

How Many People Can Share An Account?

Can I Update My Account Email Address?

Can I Place My Account On Hold?

I Only Want To Purchase One Package. Is That Ok?

Can I Skip A Month?

Can I Change My Renewal Date?

Can I Switch My Shipping Frequency?

Can I Add An Extra Box This Month?

Can I Pick The Items In My Package?

Can I Change My Style Profile?

How Do I Know I’m Getting A Good Value?

How Can I Update My Sizing?

I Can't Log Into My Account

I Need To Change The Sizing On My Style Profile.

My Size Is Not Listed On The Style Quiz, Do You Carry My Size?

Account Management

What Can I Expect?

What If I Need My Exchange Order Sooner?

Can I Exchange An Item That Doesn’t Fit?

Can I Exchange An Item That I Don’t Like?

Am I Able To Request A 2nd Exchange?

In What Cases May An Exchange Request Be Rejected?

I Had A Change Of Heart And Decided To Keep The Item(s) That Were Approved In My Exchange, Please Help!

What If I Send Back Unapproved Items?

What If I've Worn or Washed Items I Am Exchanging?

Exchanges

What Couriers Does Stately Work With?

When Will I Receive My Package?

Can I Track My Package?

Do You Ship Internationally?

Do You Ship To APO / FPO /P.O. Box Addresses?

Can I Update My Shipping Address When Needed?

My Package Tracking Says “Delivered” But I Have Yet To Receive It.

My Package Is Damaged. What Can I Do?

Shipping

How Does Billing Work?

How Do I Cancel?

I Forgot To Add My Promotion Code, What Can I Do?

How Can I Pay?

When Am I Charged?

Can I Get A Refund?

Billing

How can I cancel my subscription?

What is your policy on refunds?

Can I make changes to my styling preferences or select specific brands for my orders?

How do I exchange items not suitable for current weather?Updated 24 days ago