Stately

<p data-start="40" data-end="369" id="isPasted">If you receive a package with an item missing, we&#x2019;d love your help checking whether the box arrived damaged or tampered with. Please take a quick look at the packaging and let us know if you notice anything unusual. If there is visible damage, sending a few photos will help us quickly determine next steps and make things right.</p><p data-start="371" data-end="461" data-is-last-node data-is-only-node>We&#x2019;re here to support you, so feel free to reach out with any other questions or concerns.</p>

If you receive a package with an item missing, we’d love your help checking whether the box arrived damaged or tampered with. Please take a quick look at the packaging and let us know if you notice anything unusual. If there is visible damage, sendin

What should I do if an item is missing from my order?

I Just Became A Member, How Do I Manage My Stately Account?

Can I Make Changes To My Subscription At Any Time?

How Many People Can Share An Account?

Can I Update My Account Email Address?

Can I Place My Account On Hold?

I Only Want To Purchase One Package. Is That Ok?

Can I Skip A Month?

Can I Change My Renewal Date?

Can I Switch My Shipping Frequency?

Can I Add An Extra Box This Month?

Can I Pick The Items In My Package?

Can I Change My Style Profile?

How Do I Know I’m Getting A Good Value?

How Can I Update My Sizing?

I Can't Log Into My Account

I Need To Change The Sizing On My Style Profile.

My Size Is Not Listed On The Style Quiz, Do You Carry My Size?

Account Management

What Can I Expect?

What If I Need My Exchange Order Sooner?

Can I Exchange An Item That Doesn’t Fit?

Can I Exchange An Item That I Don’t Like?

Am I Able To Request A 2nd Exchange?

In What Cases May An Exchange Request Be Rejected?

I Had A Change Of Heart And Decided To Keep The Item(s) That Were Approved In My Exchange, Please Help!

What If I Send Back Unapproved Items?

What If I've Worn or Washed Items I Am Exchanging?

Exchanges

What Couriers Does Stately Work With?

When Will I Receive My Package?

Can I Track My Package?

Do You Ship Internationally?

Do You Ship To APO / FPO /P.O. Box Addresses?

Can I Update My Shipping Address When Needed?

My Package Tracking Says “Delivered” But I Have Yet To Receive It.

My Package Is Damaged. What Can I Do?

Shipping

How Does Billing Work?

How Do I Cancel?

I Forgot To Add My Promotion Code, What Can I Do?

How Can I Pay?

When Am I Charged?

Can I Get A Refund?

Billing

How can I cancel my subscription?

What is your policy on refunds?

Can I make changes to my styling preferences or select specific brands for my orders?

What should I do if an item is missing from my order?Updated 24 days ago