Am I Able To Request A 2nd Exchange?Updated 5 months ago

Yes! If the replacement item(s) you received did not work for you then feel free to request a 2nd exchange within 14 days of receiving your replacement item(s) online through our exchange portal. You may also request a call to further discuss why certain items didn’t meet your expectations. While Stately is happy to cover the cost of shipping for the first exchange request, we do require shipping costs to be covered by the member for any additional exchanges. You will also be asked to provide the tracking information of the second exchange once it has been shipped so our Fulfillment Team can be on the lookout for your package.
Your exchange items will be included in your next renewal and if you would like them sooner feel free to select expedited shipping for an additional charge.