Exchanges
What Can I Expect?
We know life can get busy, so we aim to make the exchange process as seamless as possible by including it in your next renewal box. By consolidating your exchange with your next renewal, you’ll only need to track one package instead of two. Once you
What If I Need My Exchange Order Sooner?
No worries at all! When you submit your Exchange Request you can select expedited shipping and pay $14.99 to receive it sooner. Please keep in mind that your return package needs to be scanned in, by UPS as being en route to our Fulfillment Center, f
Can I Exchange An Item That Doesn’t Fit?
Absolutely! You have 14 days from the day you receive your package to try everything on to make sure it fits. Keep what fits and exchange anything that doesn’t. Your stylist will make a selection based on the detailed feedback you provide in your exc
Can I Exchange An Item That I Don’t Like?
Sure! We definitely don’t want members to keep items they’re not a fan of. You will have 14 days from the date you receive your package to request a style-related exchange. To ensure that your exchange and future Stately packages better suit your sty
Am I Able To Request A 2nd Exchange?
Yes! If the replacement item(s) you received did not work for you then feel free to request a 2nd exchange within 14 days of receiving your replacement item(s) online through our exchange portal. You may also request a call to further discuss why cer
In What Cases May An Exchange Request Be Rejected?
We have a 14-day exchange policy, which applies to items from your current order only. We’re unable to accommodate exchanges for previous orders, for sizes not offered by our service, or for Bonus/Holiday Collection items. Additionally, items that ha
I Had A Change Of Heart And Decided To Keep The Item(s) That Were Approved In My Exchange, Please Help!
No problem! Just let Member Services know immediately via email, SMS or chat and, ideally, before, you send back your exchange so that your stylist is made aware! If you don’t include an item in your exchange package that was submitted with your init
What If I Send Back Unapproved Items?
We kindly ask that you do not include additional item(s) in your exchange package (either from this order or a prior order). Any item(s) from prior orders not previously approved that are included in your exchange box, will be shipped back to you and
What If I've Worn or Washed Items I Am Exchanging?
We require that all approved exchange item(s) are sent back to us in brand new condition and that such item(s) are unwashed, unworn and contain the original tags attached. If an item(s) is returned with visible signs of being washed, worn, or missing