Stately

Absolutely! You have 14 days from the day you receive your package to try everything on to make sure it fits. Keep what fits and exchange anything that doesn&#x2019;t. Your stylist will make a selection based on the detailed feedback you provide in your exchange request, as well as your Additional Style Preferences. It&apos;s important to note that all brands vary in cut and fit, and over time your stylist will get a better understanding of your personal preferences. Please be aware that if your size is not listed as an option when creating a Style Profile with us, then at this time it is not a size our brand partners currently offer and we will be unable to accommodate your size needs. For example, we do not offer Big &amp; Tall sizes, XS or 4XL+ tops, pant inseams that are shorter than 30&#x201D;, or shoes that are wide or above size 13.There will be a $14.99 charge to ship out exchanges for any inactive accounts as we cannot send the replacements in the next renewal.

Absolutely! You have 14 days from the day you receive your package to try everything on to make sure it fits. Keep what fits and exchange anything that doesn’t. Your stylist will make a selection based on the detailed feedback you provide in your exc

Can I Exchange An Item That Doesn’t Fit?

Exchanges

I Just Became A Member, How Do I Manage My Stately Account?

Can I Make Changes To My Subscription At Any Time?

How Many People Can Share An Account?

Can I Update My Account Email Address?

Can I Place My Account On Hold?

I Only Want To Purchase One Package. Is That Ok?

Can I Skip A Month?

Can I Change My Renewal Date?

Can I Switch My Shipping Frequency?

Can I Add An Extra Box This Month?

Can I Pick The Items In My Package?

Can I Change My Style Profile?

How Do I Know I’m Getting A Good Value?

How Can I Update My Sizing?

I Can't Log Into My Account

I Need To Change The Sizing On My Style Profile.

My Size Is Not Listed On The Style Quiz, Do You Carry My Size?

Account Management

What Can I Expect?

What If I Need My Exchange Order Sooner?

Can I Exchange An Item That I Don’t Like?

Am I Able To Request A 2nd Exchange?

In What Cases May An Exchange Request Be Rejected?

I Had A Change Of Heart And Decided To Keep The Item(s) That Were Approved In My Exchange, Please Help!

What If I Send Back Unapproved Items?

What If I've Worn or Washed Items I Am Exchanging?

What Couriers Does Stately Work With?

When Will I Receive My Package?

Can I Track My Package?

Do You Ship Internationally?

Do You Ship To APO / FPO /P.O. Box Addresses?

Can I Update My Shipping Address When Needed?

My Package Tracking Says “Delivered” But I Have Yet To Receive It.

My Package Is Damaged. What Can I Do?

Shipping

How Does Billing Work?

How Do I Cancel?

I Forgot To Add My Promotion Code, What Can I Do?

How Can I Pay?

When Am I Charged?

Can I Get A Refund?

Billing

How can I cancel my subscription?

What is your policy on refunds?

Can I make changes to my styling preferences or select specific brands for my orders?

Can I Exchange An Item That Doesn’t Fit?Updated 5 months ago