Stately

<p data-start="69" data-end="450" id="isPasted">We have a 14-day exchange policy, which applies to items from your current order only. We&#x2019;re unable to accommodate exchanges for previous orders, for sizes not offered by our service, or for Bonus/Holiday Collection items. Additionally, items that have been worn, washed, or damaged after wear cannot be exchanged. If such items are returned, we&#x2019;ll need to send them back to you.</p><p data-start="452" data-end="593" data-is-last-node data-is-only-node>If you&apos;re past the 14-day window or need more time to submit your exchange, please reach out to our Member Services team&#x2014;we&#x2019;re happy to help!</p>

We have a 14-day exchange policy, which applies to items from your current order only. We’re unable to accommodate exchanges for previous orders, for sizes not offered by our service, or for Bonus/Holiday Collection items. Additionally, items that ha

In What Cases May An Exchange Request Be Rejected?

Exchanges

I Just Became A Member, How Do I Manage My Stately Account?

Can I Make Changes To My Subscription At Any Time?

How Many People Can Share An Account?

Can I Update My Account Email Address?

Can I Place My Account On Hold?

I Only Want To Purchase One Package. Is That Ok?

Can I Skip A Month?

Can I Change My Renewal Date?

Can I Switch My Shipping Frequency?

Can I Add An Extra Box This Month?

Can I Pick The Items In My Package?

Can I Change My Style Profile?

How Do I Know I’m Getting A Good Value?

How Can I Update My Sizing?

I Can't Log Into My Account

I Need To Change The Sizing On My Style Profile.

My Size Is Not Listed On The Style Quiz, Do You Carry My Size?

Account Management

What Can I Expect?

What If I Need My Exchange Order Sooner?

Can I Exchange An Item That Doesn’t Fit?

Can I Exchange An Item That I Don’t Like?

Am I Able To Request A 2nd Exchange?

I Had A Change Of Heart And Decided To Keep The Item(s) That Were Approved In My Exchange, Please Help!

What If I Send Back Unapproved Items?

What If I've Worn or Washed Items I Am Exchanging?

What Couriers Does Stately Work With?

When Will I Receive My Package?

Can I Track My Package?

Do You Ship Internationally?

Do You Ship To APO / FPO /P.O. Box Addresses?

Can I Update My Shipping Address When Needed?

My Package Tracking Says “Delivered” But I Have Yet To Receive It.

My Package Is Damaged. What Can I Do?

Shipping

How Does Billing Work?

How Do I Cancel?

I Forgot To Add My Promotion Code, What Can I Do?

How Can I Pay?

When Am I Charged?

Can I Get A Refund?

Billing

How can I cancel my subscription?

What is your policy on refunds?

Can I make changes to my styling preferences or select specific brands for my orders?

In What Cases May An Exchange Request Be Rejected?Updated 5 months ago