Can I Exchange An Item That I Don’t Like?Updated 5 months ago
Sure! We definitely don’t want members to keep items they’re not a fan of. You will have 14 days from the date you receive your package to request a style-related exchange. To ensure that your exchange and future Stately packages better suit your style, all we ask for in return is for you to include detailed feedback on why something didn’t work for you. We also highly suggest you upload style inspiration photos to your Additional Style Preferences. Your stylist references this information prior to curating every package for you, so the more feedback, the better! Please note we currently work with many brand partners who do NOT currently offer: vegan only, natural fibers only, items only manufactured in the United States and or non polyester items at this time.