I Had A Change Of Heart And Decided To Keep The Item(s) That Were Approved In My Exchange, Please Help!Updated a year ago

No problem! Just let Member Services know immediately via email, SMS or chat and, ideally, before, you send back your exchange so that your stylist is made aware! If you don’t include an item in your exchange package that was submitted with your initial exchange request and a replacement is provided, you will be charged 50% of the MSRP value of the item(s) that are not included in the exchange package you send back.