What Can I Expect?Updated a year ago

We know life can get busy, so we aim to make the exchange process as seamless as possible by including it in your next renewal box. By consolidating your exchange with your next renewal, you’ll only need to track one package instead of two. Once you submit your Exchange Request you’ll immediately receive your prepaid return label to the email address linked to your Stately Account. Please be sure that all item(s) you are exchanging are in brand new condition, unwashed and unworn, and have the original tags still attached.

While your stylist will do their best to exchange the item(s) you return with the same item(s) in a better fit, we are not able to guarantee an even exchange (replacement of the exact item) due to our ever changing wardrobe options. If an even exchange is unavailable, rest assured that your stylist will do their best to include a replacement item that is comparable to what was originally sent.