Account Management

I Just Became A Member, How Do I Manage My Stately Account?

To manage your account, please first log into your Stately account by clicking the following link statelymen.com/account. There, you’ll be able to access and update your Style Profile, Additional Style Preferences and update your address and billing

Can I Make Changes To My Subscription At Any Time?

Of course! We do ask that if you do want to adjust your frequency, plan type, renewal date or postpone your next order that you make these changes before your order renews. Otherwise, these changes will take effect after the most recent renewal. If y

How Many People Can Share An Account?

Stately accounts are meant for one person only. We’ve seen people try to share by swapping sizes and style preferences back and forth, and it just doesn’t work — it leads to mismatched items, styles and a frustrating experience. To keep things person

Can I Update My Account Email Address?

You CAN update your account email address but you will need to reach out to our Members Services Team at [email protected] for assistance. Please keep in mind it may take up to one billing cycle to properly reflect on your account.

Can I Place My Account On Hold?

You can skip your next order or better yet, change your next renewal date and update your renewal frequency to better suit your needs anytime prior to your renewal taking place. We do not offer a pausing option at the moment but we will be sure to sh

I Only Want To Purchase One Package. Is That Ok?

While Stately does offer a recurring subscription service based on the plan frequency you select at sign up, you CAN cancel after you place your first order to avoid any further charges. We hope that's not the case though. Stay! You know you want to

Can I Skip A Month?

You can update your plan type, delivery frequency, renewal date, or postpone your next box anytime before your upcoming billing. To make changes:. From there, you can:. Looking for a custom schedule (like quarterly deliveries)? Just reach out to our

Can I Change My Renewal Date?

Of course! Simply log into your account, click on Subscription, Subscription Management, click Edit under Next Order Date and select the date you’d prefer to have your renewals take place moving forward. You can do this anytime you’d like before your

Can I Switch My Shipping Frequency?

Yes! Simply log into your account, click on Subscription, Subscription Management, click Edit under Delivery Schedule and select between 1 month or 2 months. If you’d like to customize this even further, let's say you’d like a package every quarter,

Can I Add An Extra Box This Month?

Absolutely! Simply log into your account, click on Subscription, Subscription Management, click Edit under Change Quantity and use the arrows to increase the number of boxes you’d like to receive. Keep in mind that this change is recurring. Meaning y

Can I Pick The Items In My Package?

Great question! Stately is a personalized styling service, not a traditional shopping platform. When you sign up, you're matched with your own dedicated stylist who hand-selects each item in your box based on your Style Profile, preferences, and any

Can I Change My Style Profile?

We know our members are always looking for ways to diversify their style and mix up their looks. You can do this as often as you’d like so long as this is done before your next scheduled renewal. All you have to do is login to your Stately Dashboard

How Do I Know I’m Getting A Good Value?

Thanks to our direct partnerships with top clothing brands, we’re able to secure premium apparel at below-wholesale prices — and pass those savings on to you. On average, members receive 2x the value of what they pay, based on MSRP. For example, our

How Can I Update My Sizing?

Great question! You can update sizing and add specific feedback after each package on your Style profile. When you log into your Stately account you will be able to do this. If you're not sure where to find this and need additional assistance, please

I Can't Log Into My Account

We're sorry to hear you're having issues logging in! Please make sure that you are using the same email address you used when you placed your order. If you have logged in and see no record of your purchase/renewal, you are logged into a second accoun

I Need To Change The Sizing On My Style Profile.

To update or change any sizing or add notes to your style profile, make sure to log into your Stately account. Select Style profile and then make sure to save your changes. This will update your sizing moving forward for future boxes or exchanges tha

My Size Is Not Listed On The Style Quiz, Do You Carry My Size?

Thanks for your interest in Stately! If your sizing is not listed on our style quiz we do not carry it at this time. Please be aware that if your size is not listed as an option when creating a Style Profile with us, then at this time it is not a siz