Billing
How Does Billing Work?
Your first box fee is charged when you complete checkout. After that, you’ll be billed automatically each month until you cancel. You can update your plan, adjust your delivery frequency, or skip your next box anytime through your Stately Dashboard.
How Do I Cancel?
You can cancel anytime before your next billing date to avoid being charged. Once an order is processed, it can’t be canceled or refunded. To cancel, simply log in, go to Manage My Plan, and follow the prompts to confirm. Alternatively, our Member Se
I Forgot To Add My Promotion Code, What Can I Do?
No problem! Just contact our Member Services Team with your promo code and either your order number or account email, and we’ll apply it for you. If your code includes bonus items, we’ll make sure they’re added to your next box. Please note that only
How Can I Pay?
At the moment, we accept Visa, Discover, MasterCard, American Express, Apple Pay, Google Pay & PayPal.
When Am I Charged?
The first cycle’s membership fee is charged right after you press Complete on the Secure Checkout page. The charges will continue to recur based on the billing frequency you selected at sign up until you decide to cancel. Please note that you will be
Can I Get A Refund?
We don’t offer refunds for subscription orders, but we’re happy to exchange any items you’re not happy with — just let us know what didn’t work, whether it’s the fit, color, or style. The more feedback you give, the better our stylists can personaliz