Shipping
What Couriers Does Stately Work With?
Stately currently ships packages via UPS Ground and UPS SurePost (your package will be transferred to USPS for final delivery).
When Will I Receive My Package?
Once you complete your order, we will typically ship your package within 5-10 business days (it can take up to 10 business days to ship your order during certain seasons). This gives your personal stylist enough time to carefully review your Style Pr
Can I Track My Package?
Of course! Once it’s shipped, you’ll receive an email from us to track your package while it’s in transit. If you aren’t receiving email updates, make sure the email you signed up with is correct and don’t forget to check your spam folder!
Do You Ship Internationally?
Not yet. Stately is currently available only in the United States.
Do You Ship To APO / FPO /P.O. Box Addresses?
Yes — we do ship to APO, FPO, and P.O. Box addresses. However, please note:
Can I Update My Shipping Address When Needed?
You can update your shipping address anytime through your Stately Dashboard. If your order hasn’t renewed yet, just make the change before your next billing date. If it has already renewed or shipped, contact Member Services right away. We’ll do our
My Package Tracking Says “Delivered” But I Have Yet To Receive It.
If the tracking shows it was delivered but you haven’t received it, the courier may have left it in a secure location. Please check common drop-off spots such as your mailbox, porch, garage, side or back doors, or with neighbors or other members of y
My Package Is Damaged. What Can I Do?
We are sorry to hear that your package arrived damaged! We're happy to help with this. Please provide our team with photos of the damaged item(s) via email, chat or text message. Photos are provided to the courier to properly submit a claim on your b